Privacy policy

Last updated: July 21, 2026

Forever Loved Gift operates this store and website, including all information, content, features, tools, products, and related services to provide you with a curated shopping experience (collectively, "Services"). Forever Loved Gift is powered by Shopify, which helps us provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make purchases or other transactions using the Services, or contact us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any Service, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that is identifiable or reasonably linked to you or others. Personal information does not include information collected anonymously or that has been de-identified and therefore cannot reasonably identify or link to you. We may collect or process the following types of personal information, including inferences drawn from this personal information, depending on how you interact with the Service, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information includes credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment details.
Account information includes your username, password, security question, preferences, and settings.
Transaction information includes items you view, add to cart, add to wishlist or purchase, return, exchange, or cancel, and your past transactions.
Contact us includes information you provide when contacting us, for example, when submitting a customer support request.
Device information includes information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage information includes information relating to your interaction with the Service, including how and when you interact with or use the Service.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, access or use the Services, contact us, or provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our website, and through the use of cookies and similar technologies;
From our service providers, including when we hire them to enable certain technologies and when they collect or process your personal information on our behalf;

From our partners or other third parties.
How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

Providing, adjusting, and improving the service. We use your personal information to provide you with Services, including fulfilling contracts with you, processing payments, completing orders, remembering your preferences and items you are interested in, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating any returns and exchanges, allowing you to post reviews, and creating a customized shopping experience for you, such as suggesting products related to your purchase. This may include using your personal information to tailor and improve the Services better.

Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional information via email, text message, or postal mail, and showing you online advertisements about products or services on the Service or other websites, including items you have previously purchased or added to your shopping cart and other activities on the Service.
Security and Fraud Prevention. We use your personal information to verify accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Service and register an account, you are responsible for keeping your account login information secure. We strongly advise you not to share your username, password, or other access information with anyone else.
Contacting You. We use your personal information to provide customer support, respond to you, provide you with effective service, and maintain a business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or to meet valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in the gathering of civil evidence, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for lawful purposes under this Privacy Policy. These circumstances may include:

With Shopify, vendors and other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

With business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on your place of residence, you may have the right to request that we not share information about you to show you targeted advertisements and marketing activities based on your online activity with various merchants and websites.

When you offer, request, or consent to us disclosing certain information to third parties, such as to send you products or through your use of social media utilities or integrated login applications.
With our affiliates or within our corporation.

Relating to business transactions such as mergers or bankruptcies, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, our rights, and the rights of our users or others.
Relationship with Shopify

Services provided by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your place of residence, to provide and improve the Services for you. Additionally, to help protect, grow, and improve our business, we use certain advanced Shopify features that combine data and information obtained from your interactions with our Store, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with Shopify. In these instances, Shopify is responsible for processing your personal information, including responding to requests to exercise its right to use your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights related to your personal information here: Shopify Privacy Portal Link.

Third-Party Websites and Links

The Services may provide links to other websites or online platforms operated by third parties. If you click on links to websites that are not affiliated with or not under our control, you should review their Privacy and Security Policy and other Terms and Conditions. We do not guarantee and are not responsible for the privacy or security of those websites, including the accuracy, completeness, or reliability of the information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation to our or third-party use. Our inclusion of such links does not in itself imply any endorsement of the content on those platforms or of their owners or operators, except as published on the Service.

Children's Data

These Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact information listed below to request its deletion. As of the Effective Date of this Privacy Policy, we do not actually know that we "share" or "sell" (as defined by those terms in applicable law) the personal information of persons under 16 years of age.

Protecting and Retaining Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you submit to us may be insecure during transmission. We advise against using insecure channels to transmit sensitive or confidential information to us.

The length of time we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below relating to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may refuse your request as required by law.

Right to access/Right to know. You may have the right to request access to personal information we hold about you.

Right to delete. You may have the right to request that we delete personal information we hold about you.

Right to correction. You have the right to request that we correct inaccurate personal information we hold about you.

Right to transfer. You may have the right to receive a copy of personal information we hold about you and request that we transfer that information to a third party, in certain circumstances and with certain exceptions.

Right to refuse to sell or share for targeted advertising purposes. Depending on your place of residence, you may have the right to refuse the "sale" or "sharing" of your personal information or to refuse the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy law.
Manage your communication preferences. We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of the rights outlined on the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as required by applicable law. Under applicable law, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity in person with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact information provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information listed below or by filing a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Terms or any equivalent contract issued by a relevant UK authority, as the case may be, unless the data transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our operations or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date and provide notice as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us at business@foreverlovedgift.com or contact us at Green Grove LLC, 1001 S MAIN ST, STE 600, KALISPELL MT 59901, USA