Refund policy
At ForeverLoved, all products are made to order — uniquely designed just for you when you place your order. For this reason, we cannot accept returns or exchanges for reasons such as changing your mind or choosing the wrong size.
However, we fully guarantee the quality of our products. If any errors occur on our part, we will rectify them.
WHAT WE GUARANTEE
We offer free reprinting or a full refund if your order experiences any of the following issues:
- The product is damaged upon arrival (broken, dirty, or structural defects)
- There are printing errors (faded printing, misaligned images, inaccurate colors)
- You receive the wrong product (wrong model, wrong style, or wrong color)
- Your package is lost during shipping and not delivered
These issues must be reported within 30 days of the delivery date.
HOW TO SUBMIT A REFUND REQUEST
1. Email us at businessforeverloved@gmail.com with the subject line: "Order Issue – [Your Order Number]"
2. Attach clear photos of the product showing the defect or issue.
3. Our team will review your request within 2-3 business days.
4. If approved, we will resend your order free of charge or issue a full refund to your original payment method — your choice.
Note: Refund requests without photos may not be processed. We reserve the right to request additional information before approving a request.
CASES WHERE REFUNDS ARE NOT ELIGIBLE
The following cases are not eligible for refunds or reprints:
- Incorrect size selection during checkout — Please refer to our size guide before ordering. We do not support size exchanges.
- Colors may vary slightly — Colors may appear slightly different depending on your screen settings. This is not considered a defect.
- Change of mind — Because each product is printed on demand, we cannot accept returns for reasons of personal preference.
- Discounted items and gift cards — All discounted items are non-refundable and non-exchangeable.
- Delayed delivery — Delivery is handled by third-party shipping carriers, and delivery times are beyond our direct control. We will do our best to deliver as quickly as possible, but we do not refund or reprint orders if delivery is delayed.
SIZE ISSUES
We strongly recommend checking the Size Guide before ordering. Each product page includes a detailed size chart with measurements in inches.
If you are unsure about the size, please contact us at businessforeverloved@gmail.com before purchasing — we are happy to help you find the right size.
REFUND TIMELINE
After your refund request is approved:
- Reprint orders are typically produced and shipped within 3-5 business days.
- Refunds will be processed within 3-5 business days and will appear on your original payment method within the next 5-7 business days, depending on your bank.
EU — 14-DAY CANCELLATION PERIOD
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason, under EU consumer protection laws. To exercise this right, please contact us at business@foreverloved.com. The product must be unused, with all tags and packaging intact.
CONTACT US
Have questions about your order? We're always here to help.
Email: businessforeverloved@gmail.com
Response time: within 24-48 hours, Monday – Friday